Privacy Policy

She Rox (Pty) Ltd | Last updated: 15 October 2026

SheRox respects your privacy and is committed to protecting personal information collected through our website, fitness studio and membership services.

This Privacy Policy explains how She Rox (Pty) Ltd, trading as SheRox, processes personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).

1. Responsible Business

She Rox (Pty) Ltd
Registration: 2025/443156/07
Shop 108, The Paddocks Shopping Centre, Corner of Racecourse Road and Grand National Boulevard, Milnerton, Cape Town, 7441

Website: https://sherox.co.za
Email: info@sherox.co.za

Privacy enquiries: Michelle Geldenhuys

Information Officer: Michelle Geldenhuys, subject to confirmation of formal appointment and registration.

2. Information We Collect

Depending on your interactions with SheRox, we may process:

• Name, surname, email address and telephone number.
• Membership applications, package selection and account details.
• Membership activation, payment status and transaction records.
• Class bookings, attendance and session usage.
• Relevant health information, injuries and medical limitations provided through Octiv.
• Emergency contact details recorded in the Octiv member profile.
• Enquiries, communications and support requests.
• Photographs or videos where appropriate permission has been obtained.
• Website information such as IP addresses, browser details, device characteristics and website usage information.

We aim to collect only information reasonably required for the purposes explained below.

3. Why We Process Information

Personal information is processed where a lawful basis applies, including to:

• Respond to enquiries and trial requests.
• Process membership applications.
• Activate and administer membership agreements.
• Manage payments and member accounts.
• Manage bookings and attendance.
• Support safe participation in fitness activities.
• Communicate operational information and changes.
• Maintain security and prevent misuse.
• Comply with applicable legal and financial obligations.
• Improve website performance and user experience.
• Conduct marketing where lawfully permitted.

Where information is mandatory to provide a requested service, we will identify that requirement or make its necessity clear.

4. Membership and Octiv

SheRox uses Octiv for membership administration and related gym-management functions.

Octiv may process member profile information, booking records, payment-related information, health declarations and emergency contact information on behalf of or in connection with SheRox.

Some initial enquiries and registrations may also be submitted through the SheRox website.

We take reasonably practicable steps to ensure that third-party providers process information with appropriate safeguards.

5. Health Information

Health-related information receives particular protection under POPIA.

Where such information is required for appropriate participation and safety, SheRox will process it only where legally permitted and subject to appropriate safeguards.

Access is restricted to authorised persons who require the information for legitimate purposes.

Members should provide accurate information concerning relevant injuries, limitations and safety considerations.

6. Emergency Contact Information

Members may be requested to provide emergency contact details through Octiv.

This information is intended for use where reasonably necessary in connection with emergencies, member safety or related administration.

Members should provide appropriate and current details.

7. Google Analytics and Cookies

The SheRox website uses analytics and website technologies that may collect technical information about website visits and interactions.

These technologies may include Google Analytics, WordPress cookies and third-party widget integrations.

Additional information is available in our Cookie Policy.

Where consent is legally required, we will seek it through suitable mechanisms.

8. Communications and Marketing

We may contact members regarding class schedules, payments, memberships, bookings and other necessary service matters.

Promotional messages may be sent by email or WhatsApp where permitted by law.

Where marketing consent is required, it will be obtained separately from acceptance of membership terms.

Recipients may opt out of direct marketing through the available process.

9. Photography and Video

SheRox may photograph or film classes and events for social media and promotional purposes.

Where required, appropriate permission will be obtained before using identifiable photographs or videos.

Members may decline participation in promotional content.

10. Sharing Personal Information

Personal information may be shared where reasonably necessary with approved service providers, including:

• Octiv membership management services.
• Payment and debit order service providers.
• Website hosting and technical service providers.
• Google analytics and related website services.
• Communication platforms used to respond to enquiries.
• Professional advisers or authorities where legally required.

We do not sell members’ personal information.

11. International Processing

Some third-party providers may store or process information outside South Africa.

Where personal information is transferred internationally, SheRox will take reasonable steps to ensure compliance with the applicable provisions of POPIA.

12. Data Security

We maintain reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration and disclosure.

Access to member records is limited to authorised persons, including the business owners and relevant service providers acting within their authorised functions.

13. Data Retention

Personal information will be retained for as long as required for legitimate purposes, membership administration, legal obligations, financial recordkeeping and dispute resolution.

When information is no longer required, it will be securely deleted, destroyed or de-identified unless lawful retention is necessary.

14. Your Rights

Subject to applicable law, you may request:

• Confirmation that we hold your information.
• Access to personal information.
• Correction of inaccurate information.
• Deletion where legally appropriate.
• Objection to certain processing.
• Withdrawal of consent where consent applies.
• Information about relevant processing practices.

Contact info@sherox.co.za to make a privacy request.

We may need to verify your identity.

15. Information Regulator

You may raise applicable privacy complaints with the Information Regulator of South Africa.

Website: https://inforegulator.org.za

16. Changes to This Policy

We may update this policy when our operating practices, service providers or legal obligations change.

The latest version will be published on our website.

17. Contact

She Rox (Pty) Ltd
Attention: Michelle Geldenhuys
Email: info@sherox.co.za
Shop 108, The Paddocks Shopping Centre, Corner of Racecourse Road and Grand National Boulevard, Milnerton, Cape Town, 7441